Depending on the time of year our processing times change drastically. When you place your order at your design session meeting, our jewelry designer will give you a weeks timeframe of when your ring will be completed.

We do not sell or create settings unless the customer is also purchasing a center stone from MAKEAUX. Our settings are made-to-order with each one handcrafted for a center stone with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center stone from MAKEAUX.

We are happy to extend a formal hold to remove a diamond from the website for up to three days. To do so, we require a non-refundable deposit of $150 per diamond. Each hold may be extended for an additional three days for an additional $150 deposit. If you make a purchase within one year of placing a diamond hold, a store credit equal to the total hold deposit amount will be applied to your order, up to the total order value. Any remaining store credit issuable for diamond holds may be applied to subsequent purchases, but will expire after one year.

Diamonds currently graded by GIA, GCAL, HRD, and IGI are laser inscribed on the girdle with an identification number and/or a unique symbol. Laser inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond.

Yes. MAKEAUX lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.

For most styles, we match the type of accent diamonds with the type of selected center diamond. If you select a lab grown center diamond, then the accent diamonds on your setting may also be lab grown, as indicated in the product details. All wedding band stones are lab grown unless specified in their name or under the product details.

Yes. We are by appointment only, you can schedule a virtual or in-person meeting here.

Yes! All military, first responders, medical field employees, and educators receive 5% off of their purchase. This offer can still be applied if the non-purchasing partner is not present but qualifies or the discount.

MAKEAUX accepts all major US, Canadian, UK, and Australian credit cards, bank wire payment, layaway, Affirm, ShopPay, and PayPal.

ShopPay is a financing partner that allows MAKEAUX customers to choose the payment plan that’s right for them. Through ShopPay in partnership with Affirm, you can choose from multiple monthly repayment plans with starting rates as low as 0% APR for well qualified buyers. Offer is subject to credit check and approval.

At time of online checkout, you can select ShopPay as your payment method. ShopPay financing cannot be applied to the order after it has been placed. ShopPay will ask for you to create an ShopPay account and provide a few personal details. ShopPay will then let you know immediately if you have been approved for a loan.

We understand that diamond jewelry is often given for special surprise occasions such as an engagement. Our boxes are discrete, the box does not have any MAKEAUX branding. Alternatively, you can pick-up your order our MAKEAUX office. Please let us know what we can do to help you maintain your surprise.

Yes, we can remove one partner from further contact on custom piece design and other purchasing details.